Here is a link to the Comcast decision by the FCC in the States to bring down the hammer on a service provider diddling the Internet service and access to their customers. They were "throttling" also some times called shaping. This is when your Internet provided has a different rate for downloading than uploading. So you con download easily at the rates you are paying for. However to upload a video from our computer - or to do video conferencing, you have a much lower speed put on your system. As a result you are not getting the Internet service levels that you are actually paying for when this service provider trickery happens. It is a RIPOFF!
We know this is happening in Canada too and it needs to be challenged at the CRTC. I don't think our regulators have the kind of teeth the FCC has to levy hefty fines for such customer abuse...but it ought to.
I will be posting more on this and other Net Neutrality and Alberta SuperNet issues over then next few weeks as well. Stay tuned!