Reboot Alberta

Showing posts with label Ouellet. Show all posts
Showing posts with label Ouellet. Show all posts

Monday, September 21, 2009

Day 7 Society's Child - Where Do We Go From Here?

This is likely to be the seventh and final episode of the Society's Child blog series unless there are further vital developments on the issues and events. Because of the court records we have had a unique inside look at one dramatic instance about how not to serve the best interests of a child at risk. We have see what happens when indifference and process predominates to override mandated public policy principles and purposes.

The public would never get this kind of access to detailed information and background about the government's conduct of a child welfare file. That is because it deals with the rights of a minor child in care and the overarching privacy issues will keep the facts from the public eye. But with a series of court appearances all the way up to the Appeal Court, we have seen a window of hard evidence open up to Albertans and we got to see into some of the inner workings of department of CYSA.

THANKS OWED TO THE COURAGE OF A FOSTER MOTHER:

We have seen an anonymous foster mother show enormous and admirable determination and courage in the face of a very powerful and determined state system. She has been the reason we have had this unique opportunity to see what can happen when a system goes arrogant and even a bit indifferent to public accountability. We have seen the state exercise its enormous power and influence in this matter. They have the means and resources to thwart, frustrate, intimidate and break the spirit and bank account of a citizen in such circumstances. I think the system used all of those powers in this case against the foster mother but she persevered and prevailed. Well done foster mother. And thank you also to her legal counsel. She also stayed the course and showed the best qualities and capabilities of the legal profession in her conduct of this matter.

I also feel sorry for the child at the centre of all this wrangling. He was not well served by the system and those in government authority who are entrusted to ensure his best interests. I also have some sympathy for Richard Ouellet, the departmental Director who personally took the hit for the departmental ineptness. His personal actions and inactions contributed significantly to his fate and are not excused or absolved from responsibility. But he is not likely the only one who was directly involved in the file who is a possible contemptuous contributor to this fiasco. The court noted that and I hope the Ministers involved are seriously looking into this as well.

So let me end on a positive note. I have been provided some links to other high profile child welfare cases. One that is worth noting is the famous Klassen case out of Saskatchewan. There the politically correct presumption in these complex and high-risk situations that "children never lie" was seriously tested. In this case the Alberta child welfare staff are praised by the Saskatchewan courts for how they handled their portion of a a file that was seriously bungled by Saskatchewan authorities. Go to page 59 to read some complimentary commentary about some of Alberta's child welfare officials doing a great job.

A STEP IN THE RIGHT DIRECTION:

Finally, I see hopeful signs that concerns raised in this blog series that reviewed in the court action and the concerns of the court are being addressed. Following is copy of a copy of the September 18, 2009 edition of the GOA "Connector" publication to provincial government staff. In it Fay Orr, the Deputy Minister of CYSA obviously starts an internal education process. She outlines the duties, role, relationships and background of Statutory Directors, like Mr. Ouellet, in the department.

This is a step in the right direction and one that I think readers of this blog will appreciate. I think this is a genuine effort to deal with the accountability (and cultural?) problems in the department that this court case uncovered. It is but one of many steps that need to be taken to fix some fundamental problems that seem to pervade too much of the systems in this department - and others in the social services sector including Seniors and Health. I have outlined in blue the most salient part of this commentary that I think shows some hopeful signs of positive change. This clarity of accountability in management relationships was clearly missing as evidenced in the court documents around this case.

Here is the Connector piece that is hopefully some evidence of a new day in Children and Youth Services Alberta:

Statutory Directors
ACYS has three statutory directors – one under the Child, Youth and Family Enhancement Act; one under the Family Support for Children with Disabilities Act; and one under the Child Care Licensing Act.

These directors entrust or delegate the authorities they are given under their respective pieces of legislation to fellow staff, so these staff can do their day-to-day work for children, youth and families. However, the directors do not and can not delegate the legal responsibility they have under legislation. That means these directors are ultimately responsible and accountable for the activities taken under the legislation.

Here’s an example of how this works within child intervention: When a caseworker is delegated by the director with the authority to seek a temporary guardianship order from the court, the caseworker is responsible for implementing the court order and ensuring the well-being of the child. The director is responsible for ensuring there are mechanisms in place by which he or she can be assured that the caseworker is exercising appropriately the delegated authority they have been given.

Approximately 9,000 children and youth are involved in our child intervention system, hundreds of families receive support for raising their child with a disability, and many families count on us to ensure quality and affordable child care. Having mechanisms to monitor the proper use of delegated authority and ensure clear, timely communication between and among the frontlines, support staff and management is crucial to improving outcomes for kids and fulfilling our legislated duties. That’s one of the reasons why we, as a ministry, are always looking at ways to enhance our processes and practices. Recently completed reviews in
Foster Care and Child and Youth Advocacy and the current Child Intervention review are prime examples.

With more than 3,100 employees, ours is one of the largest ministries in the provincial government. Whether we work directly with children and families or support those who do, each one of us has an important role to play ensuring that our policies, procedures and legislative responsibilities are followed and that Albertans receive quality services that make a lasting and positive difference in their lives. We are in this together, and continue to rely on and support one another in our daily work for children, youth and families.


THE BENEFIT OF THE DOUBT:

The department has a lot going on and will face even more severe pressures with the new fiscal realities of the province. The problems will not go away, in fact there will likely be more at risk kids with worsening situations given the stresses of the recession. I hope the political leadership, departmental management and staff will take this case to heart and learn from it. We need them to become even more effective and capable at fulfilling one of societies most difficult function, taking care of kids at risk. That means serious commitment to sustained and substantial change and with the expectation of fewer resources. Not an easy row to hoe but it can't just be measured by merely tracking and cutting the amount of tax dollars dedicated to the area. That does not reflect the values and obligations we as a society owe to these children.

THANKS FOR READING & CARING:

As for this blog series, Society's Child, I think it is time to move on. I am very much into giving the benefit of the doubt to all those in this department who are mandated to serve the best interests of our society's at risk children. The essential reality is these are our kids. Albertans are also responsible for their well being, not just "the government." We are the government in a democracy.

I will continue to watch for positive and negative trends and will comment as best I can and post on them from time to time. Thank you for your dedicated regular reading this blog series. You came out in record numbers and I hope you come back and become regular readers. I will be continuing the regular blog posts on matters that continue to capture my attention and imagination. I will also be doing a new series on something completely different issues that are also critical to the best interests of the citizens of Alberta. Stay tuned for that.

Monday, August 31, 2009

Day 6: What Led Up to Mr. Ouellet Being Found in Contempt of Court

One of the most fascinating documents I read from the Court of Appeal file was the transcript of the discovery of Mr. Ouellet, part of the Foster Mother’s application to find him in contempt of court. Examination for Discovery is part of the litigation process to determine facts and other information in a legal action where questions are asked by lawyers and the answers are given under oath. They can become evidence in the litigation.


What Did the Director Know About the Case & When?
I took notes from the transcript and will share the answers and the questions they beg. The testimony indicates some interesting circumstances and realities of the Director’s position, case participation and responsibilities of the office, at least in this case, and presumably others. Remember this saga is all about determining and delivering to meet the best interests of the child. Consider who determines what those best interests are, based on what evidence and how do those responsible actually make the judgment calls about the safety, security and needs of at-risk kids in government care?

Did the Director get Bad Advice?
My impressions from reading the sworn testimony of Mr. Ouellet, I have developed more sympathy for his plight in this case. I think he got some bad advice. He also failed to do his own due diligence in his Director role as he decided to remove the child from the Foster Mother. That failure is not my opinion. That is the opinion of both the original Appeal Panel and the Court of Appeal.

Here is the background and circumstances that Mr. Ouellet found himself in and how he responded, based on his sworn testimony.


According to Mr. Ouellet, he did not know anything about the Court of Appeal order to return the child until a departmental meeting on June 5, 2009. That meeting was called by his staff responding to a Court of Appeal’s letter "clarifying" its outstanding order, from January 30, 2009. The Court of Appeal said its court order meant that the child had to be returned to the Foster Mother. Mr. Ouellet was the senior person in charge and also the official guardian of the child. He said he did not know this matter had been through two levels of court and now going back to court of allegations of his personal contempt of court until June 5, 2009.


What Power and Duties Did the Director Have?
How can there be no such communication to him from his departmental staff or legal counsel who were dealing with the matter, especially given his personal and professional accountability in the case? Is it oversight, lax procedures, poor leadership, poor training, overworked staff? If it is any or all of these concerns, does it all this add up to a serious management and leadership shortcoming in how matters are dealt with in this department? I tend to believe Mr. Ouellet saying he did not know what was happening in this case, since, after all, he was testifying under oath. Perjury is a tougher consequence than contempt.

He goes further saying in the management model in CYSA there is no obligation for workers to inform him as the Director of issues or concerns of any particular matter. The only permissions needed by the social worker and middle management staff are to seek prior permission of the Deputy Minister if the government wants to take matters into litigation.


June 5th Meeting Sealed the Director's Fate.
So let’s look at the events leading up to the June 5th meeting and the actions taken as a result. CYSA received a letter from the Court of Appeal on June 4, 2009 confirming its prior order meant that the child was to be returned to the Foster Mother. The lawyer for the Foster Mother had written to the court requesting directions and clarification of the court order because CYSA had not yet returned the child. That court order had been outstanding and ignored by CYSA for over 4 months by this time.

The June 5th meeting included the Director, a government lawyer and other senior department management people. In requesting the meeting the senior staff said to the Director that they needed to meet about "an interesting and challenging case." Yes indeed it was interesting and challenging but this seems euphemistic considering the seriousness of the matter, especially as to consequences for the child as well as for the Director "best interests" now too.


Four days later an application was made by the Foster Mother seeking an order finding the Director in contempt of court. In preparation for the June 5th meeting the Director was faxed background of the case on June 4th. But he did not read it before or even after the June 5th meeting. Why didn’t he read the file?


Could it be willful blindness, indifference, insouciance, inexperience, naivety or was it neglect and/or negligence? I don’t know, but in hindsight, I am sure the Director wished he had read the material and prepared himself better for that meeting. According to his testimony he was not told about the June 4 letter from the Court of Appeal at the time of the June 5th meeting either. Perhaps it was in the background material, but in any case, it is a very material piece of evidence in the child’s case and soon, in his own contempt of court case.


The Director testified that after the June 5th meeting it was clear that the child had to be returned to the Foster Mother. Curiously he did not direct the staff responsible for the child’s file to return the child. Strange, don’t you think? Well not so strange when you consider this part of the testimony where the June 5th meeting decided that the child should be returned but in this context: "provided all legal avenues had been exhausted." This language indicates a conscious decision to not follow the court order, at least not with any alacrity. That statement is so inappropriate and inconsistent with the rule of law.


What is the Consequence of Ignoring a Court Order?
You don’t ignore a court order – EVER! You can go back to the original judge and seek another order to set aside, vary of discharge the original order. Variations are permitted to correct errors in the original court decisions or to consider and reflect new facts that came to light subsequent to the original order.


Revisiting the court process is not a "do over" or a try again" option. It does not permit anyone to revisit any issue simply because they are dissatisfied with the decision or later thought of a better argument. Otherwise there would be no finality to litigation. This option to go back to the judge to apply vary or set aside the order was open to CYSA but they did not take it. CYSA and the Director had legal counsel throughout these deliberations, so it is not as if they missed knowing about this alternative. Instead they decided to continue to ignore the court order. Shocking!


The Director did acknowledge in his testimony that if he was aware staff was ignoring a court order that is would be "his duty to play a role." Interestingly there was also a statement in his testimony that neither he nor the Director’ office "had a role or involvement in decision making in management of the department." He also testified that a predecessor in the Director’s office had delegated duties to the region child and family services authorities.


But he still had 49 staff under his authority that provided administrative support, analysts and managers all "with a responsibility for provincial policy and direction…and implement provincial policy programs across the province." He said this group monitored standards and process review sections in the department. You would think with that kind of mandate, if any policy or process systems were not working in CYSA, the Director and his team would know about and ought to be doing something about it.


I can muster some sympathy for the Director because he may have gotten bad advice, as Justice Cote mentioned in sentencing in his contempt of court finding. But he was also the architect of his own demise in so many ways. For that he does not get a pass or any absolution just because he may have relied on bad advice. He had a duty to inquire more and it is apparent from the court record that the duty he owed to the child and the duty to respect and enforce the court order was left unfulfilled for too long. He has been in the public service for 32 years and is on the record saying "It’s absolutely essential that court orders be compiled with." His actions in this matter did not reflect his allegiance to that principle.


So with this testimony, it pretty much sealed the Director’s fate that he could be found in contempt of court, and, in the end, he was. He got sentenced to 8 days jail time as a result. He was given the option to do 40 hours of community service in lieu of prison. He also had to pay all the Foster Mother’s costs, including lawyer fees and disbursements, right back to the beginning of this sad and sorry saga. The court, in acknowledgement of Mr Ouellet perhaps getting bad advice from people who were assisting him within the government, allowed those costs to be paid by the government on his behalf.


What Should We Learn From this Case?
In my mind that would be entirely fair under the circumstances. The court also accepted one of Mr. Ouellet’s submissions that contempt of court may also be found against others in CYSA over their handling of this file. As a result, Justice Cote ordered his decisions to be sent to the Minister of CYSA and the Minister of Justice and encouraged them to look deeper into that question. So this aspect may not be over yet. Will that go anywhere? If it doesn’t, it will speak volumes about the character of the leadership in these departments.

I don’t think Mr. Ouellet should be dismissed either. I think he is too valuable as a symbol and talisman to remind people about how much things have to change within the management and leadership culture of this department. He could take this personal experience, and with cooperation of some sound management and some enlightened leadership, turn it into an opportunity to fix the problem. The courts have already fixed the blame on him and encouraged the government to pursue an inquiry about if others are also guilty of contempt of court.


Good people in a bad system are not good enough as an excuse for shoddy management and governance in this case and who knows in how many others in CYSA. Let’s hope there are lessons learned and a renewed commitment to doing this most difficult of public servant jobs both right and rapidly and in the real best interests of children in care. This matter is now about the political will, character of the leadership and personal commitment to do the right thing, especially in times of recession and restraint.


If the future of at-risk kids is determined by dollar costs alone then the social contract of government to society is going to be broken. If that happens then citizens have to respond politically, publically and purposefully and tell our politicians that they have to make sure that our most vulnerable citizens are properly cared for and respected, including those 13,000 at-risk kids in our collective care; who are our society’s children.

Tuesday, August 18, 2009

Day2 Society's Child: Accessing and Reviewing the Court of Appeal File

I visited the Clerk of the Court of Appeal of Alberta on Wednesday August 12 and asked to see the contempt of court file relating to Director in Alberta Children and Youth Services. I said earlier in this Blog that I would research the issues and comment about how the best interest of the child was served in this case. I was also interested in the background about how a policy unit in an Alberta government social services department could end up acting like they were not bound by the rule of law.

When I arrived the Clerk’s office asked me to write a letter outlining what documents I wished to see and why. My first reaction was puzzlement because court files are public documents unless there is a court order sealing them. That was not the case here. It then occurred to me that the concern was likely about the risk of identifying the child who is at the centre of all this. Of course his/her identity had to be protected. The matter is very current and complex and the child’s privacy should be of foremost concern. I expected the courts didn’t have the time to prepare a public copy of the file that would remove certain names to protect the identity of this child. I was right, so don’t run down to the court house to see the file, at least for a couple of weeks.

Given the circumstances, I wrote the letter and described what I was doing and why. I advised the Clerk’s office that was going to write some blog posts on the best interests of the child issue and other concerns I may discover in reading the file. I told them that I’m a lawyer on the inactive list but still a Member of the Law Society of Alberta. I said that I was bound by the Code of Conduct and as an officer of the court, I had a duty not to disclose the identity of the child in any writing I did.

I was called right after I faxed the letter and was given access to the unexpunged copy of the Court of Appeal. I spent about 7 hours in the Clerk’s office going over the documents last Thursday and Friday. I appreciate the co-operation of Clerk’s office and the Court of Appeal in allowing me such timely and open access. I have to tell you from watching these Court of Appeal clerks, they are hard working, conscientious and spread very thin. They have staff shortages, a hiring freeze and holiday scheduling to contend with as the court system grinds on without any summer lull. C'est la vie in times of budget restraint.


With access to the file I know the names of the parties so I need to explain some ground rules I will use in this blog series to protect the identity of the child. I will refer to the child as “he” or “the child” for purposes of convenience. I will refer to the “Foster Mother.” She is known as B.M. in the published court documents. The “Extended Family” was a caregiver to the child before his recent return to the Foster Mother.

As a matter of fairness, I will not use the names of any of government staff involved in the case but will refer to the positions they hold. I think they also deserve some privacy. Besides there is apparently a government investigation on-going by Children and Youth Services and Alberta Justice to see if others may also be found in contempt of court. Those parties are innocent until proven guilty and nobody has even been identified yet as even being potentially in contempt. It is not the time or place for me or readers to jump to any conclusions. So in fairness, I will respect their privacy under these circumstances. I will do my best to monitor that government investigation and the independent departmental review order by the Minister of Children and Youth Services (CYSA). I do not expect much of it will be made public until it is complete, if then.

I will use the Minister’s name, the Honourable Janice Tarchuk and the name of the Director, Richard Ouellet, who was found in contempt of court. They are the public faces on this file. I hope people don’t find this too awkward in reading the series but it has to be this way to protect the identity of the child.

After reading the entire file I have some sympathy for Mr. Ouellet, the Director who was found in contempt of court. He is still guilty of contempt but I think he received bad advice as Mr. Justice Cote noted in his Penalty Decision. But with 32 years in government you would also think he would also know better. More on that in later posts.

Now for some background facts to set the stage. The child was under permanent guardianship of the government from September 2003. The child was 3 months old when the Foster Mother started caring for him in Edmonton. He was removed from the Foster Mother’s care when he was 4 and a half, as a result of an inspection of the foster home done by CYSA. He is now 7 years old in school and back with his Foster Mother. He was returned the day before Mr. Ouellet appeared before the Court of Appeal in an unsuccessful attempt to vary or vacate the finding of contempt of court against him.

The child was taken away from the Foster Mother in October 2006. He was moved up north, placed with relatives who started adoption proceedings in March 2009. The Foster Mother's family was also interested in adopting him and had applied in 2005. The . There are documents on file that say the Foster Mother is aboriginal as is the extended family and the child was exposed to native spirituality and aboriginal culture throughout his life. So you can see this child was not unwanted nor unloved. In fact two families obviously care for him and want to adopt him. The adoption of the child is still an open issue and therefore not part of my review.

The Foster Mother took immediate steps to appeal the Director’s decision to remove the child from her care. Next post I will tell you about the process and grounds the department of Children and Youth Services used to remove the child from the Foster Mother’s care. An Appeal Panel reviewed the Director’s decision in hearings starting March 28, 2007 and continuing May 17, 18, 24 and 25, 2007. The Appeal Panel obviously considered its decision thoroughly and carefully.


I will tell you next post why they reversed the Directors decision and ordered the child returned to the Foster Mother. I believe the Foster Mother is a woman of courage and persistence. Without her and her lawyer, we may never have known about this case. Nor would we have the benefit of considering the lessons to be learned from this case. We have lots to learn in terms of how our society and social service systems deal with at-risk kids, who are, after all, the responsibility of all of us - not just our government.